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For reservations within the next 10 days please contact us by email or book with our www.romeinlimo.com website.
Frequently Asked Questions

BOOKING OUR SERVICES:
You may book our service online through our Reservation form or by email.

PRICES and CANCELLATION POLICY:
Our prices are NOT based on individual persons except in the case of our Daily Walking Tours. Prices of our driver guides and excursions are based on the specific vehicle service.
The cost of a private tour guide depends on the amount of people in your family or party.
** Your credit card number is used only to guarantee your reservation.

WE DO NOT ACCEPT CREDIT CARD PAYMENT OR PREPAYMENT.
Payments are charged at the end of your service according to the quoted rates. We accept ONLY cash and T/C’s in the form of the Euro.
**Cancellations will only be charged if you fail to cancel your reservation up to 7 days before your booked services.
After this day, we have the right to debit payment as a “no show fee”.

ENTRANCE FEE to the HISTORICAL SITES:
Entrance fees to the historical sites are not included in our fees.
We strongly suggest that all our Clients pre purchase tickets to the Vatican by clicking on the appropriate links.
*** Please note that the Vatican does not allow any pre -reserved entrance tickets on the last Sunday of every month as it is free to enter and therefore, you may have to wait in line.
Please keep in mind that this is always one of the busiest time to visit.

LOCATING our GUIDE DRIVER /TOUR ESCORT or TOUR GUIDE:
Your guide-driver/tour escort or tour guide will always be waiting for you at the confirmed sight with a sign.
If your are coming from a CRUISE SHIP we will be waiting where your ship docks.
Always with a sign of the family or parties name.
If you are coming from the AIRPORT we will be waiting for you directly after you exit customs.
Always with a sign of the family or parties name.
If you are coming from the HOTEL we will be waiting for you directly in the hotel lobby.
Please aware the hotel concierge and they will identify us.
**We strongly recommend our private guides for the sites of the Vatican City in Rome and the site of Pompeii

DRIVER-GUIDE /TOUR ESCORT /TOUR GUIDE:
Although we are proud that our drivers have been given the title “guide drivers” for their wealth of information, we do not permit them to accompany you during your duration in the historical sites, with the exception of an emergency.
It is our pleasure to provide private tour guides for the individual or all historical sites at your request.
Tour escorts also never accompany you into the historical sites, except in the case of emergency.

WILL WE BE CHARGED IF OUR SHIP DOES NOT DOCK?
Absolutely not. However, our services will be automatically rescheduled for when your Cruise arrives at the Port.
Charges only apply for cancellations given without a business week notice.

REQUEST for a SPECIFIC DRIVER:
Although it is our pleasure to accommodate your request, we unfortunately cannot always guarantee that you will end up with the driver you have asked for.

TIPPING:
Tipping is not included in our service fees. It is never mandatory although it is always appreciated.
Standard tipping in Italy ranges between 10 and 20 % depending always on the satisfaction of services.

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